If you cannot find the Ask a question box on your Google Business Profile, you are not imagining it. Google has been removing the public Questions and Answers feature and replacing it with an AI-powered Ask button. This page explains in plain words what has changed, based on Google's own announcement as reported in December 2025, and what a business owner should do about it today.
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For years, anyone could post a question on a business listing, and the owner or any other user could answer. It was useful in theory and messy in practice: unanswered questions, wrong answers from strangers and the occasional spam.
Google's stated reason for the change, as reported, was that questions piled up and became hard for customers to sort. The replacement lets a customer ask in Google Maps and receive an answer generated from the information the business has supplied and from reviews.
Google described the rollout as gradual and has not given a final completion date, so you may still see the old feature in some places. We explain what is known, and mark clearly what is not.
The familiar ask-and-answer box is being replaced, with a gradual rollout.
Customers ask questions and get AI-generated answers based on your answers and reviews.
Google said published questions and answers continue to shape what it understands about your business.
Hours, services, products, attributes and description feed the answers.
What customers write can appear in answers, so reply to reviews and keep them honest.
Search your business and see how it answers common questions, then correct your profile if it is wrong.
Google confirmed the change in the Business Profile Help Forum in December 2025, as reported by Search Engine Roundtable and PPC Land. The Q&A programming interface had already been discontinued in November 2025. Google said business owners can answer grouped questions in their dashboard, and those answers help respond to similar questions later. It also said published questions and answers continue to be used to understand the business and may still be shown in Maps.
Google has not published every detail: how often answers refresh, whether owners can preview them, how long old Q&A data is kept and exactly how conflicts between your answer and a review are handled. Because of this, we do not promise that any specific answer will appear. If you read an article that is sure about every detail, be careful.
Complete every section of the profile: categories, hours, services or products, attributes, description and website link. Answer any questions that appear in your dashboard accurately and in plain language. Keep holiday hours and contact details current. Reply to reviews politely and factually. Then search your business name on your phone and see what the Ask button says about you.
Typical questions are about hours, parking, delivery, prices, booking, accepted payments and whether you serve a certain need. Answer in one or two clear sentences with the facts, and avoid promotional language. Do not use answers to add links, phone numbers or ads that break Google's rules.
Customers and search engines also read your website, so a clear FAQ page that matches your profile details is useful. Keep the two consistent. If your hours or services change, update both on the same day.
We review your profile, fix missing details, tidy categories and attributes, check what the Ask button says, and set up a simple routine for answers and review replies. Our studio is in Mazgaon, Byculla, Mumbai, and we handle profiles for businesses across India. You keep ownership of your profile at all times, and we never use fake addresses or fake reviews.
Give us the basics and we will come back with options and a clear price, so you can choose calmly.
These are our standard rates, read from the current pricing page. Custom work is quoted separately.
₹5,999 / month
Profile clean-up is quoted in writing, and ongoing work sits inside our SEO package. What shapes the cost:
Related: local SEO services, monthly SEO packages, SEO pricing in India, or request a custom quote.
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Find missing and outdated details.
Categories, hours, services and description.
Short, accurate and factual.
See how Google answers about you.
Update when hours or services change.
Google has been replacing it with an AI-powered Ask button, with a gradual rollout, so what you see may vary.
Google said published questions and answers continue to inform its understanding of your business.
Through the Ask button on your profile in Google Maps, which gives answers drawn from your answers and reviews.
Not fully. You can keep your profile, answers and reviews accurate and check what it says.
Yes, where they appear in your dashboard, in clear and accurate language.
An accurate profile helps people trust you, but we cannot promise results.
Yes, within our SEO package, with you remaining the owner.
Yes, remotely from Mazgaon, Byculla, Mumbai.
Share your mobile number and we will phone you to understand the work and explain the price.